To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[neotic357]

Bought two Zefone 8 in May 2021, so well out of warranty, and one of them died last night.
Only somewhat real answer on google was this thread.
Tried a slew of things, including finally taking it apart and looking for issues, and tried externally charging the battery too.
Only 'reaction' I got was an 80-100mA increase in current when holding the power button down, and this happens even if everything but the battery is disconnected, so seems pretty certain that the mainboard is the problem.

Pretty embarrassing as the phone that died wasn't mine, and friends have bought the same phone on my recommendation..
Went out and bought a new phone today, since I don't want to risk mine randomly dying, and I will definitely steer clear of ASUS phones and PC hardware in the future.

[rudolfh]

I'm glad that you found out about this Zenfone 8 defect before it might happen to you. Commiserations for your friend, though. I hope there's an online backup of data.

And finally, the decision to not use Asus brand in the future is absolutely justified. When a manufacturer produces a defective product but there's no willingness to even acknowledge it, it shows they have zero accountability. Asus is proving they are no better than white label manufacturer selling their products in Alibaba or Aliexpress. Yet they have the audacity to sell at this level of price. As a saying goes: fool me once, shame on you (Asus), fool me twice, shame on me.