cancel
Showing results for 
Search instead for 
Did you mean: 

To Asus and all owners of a dead Zenfone 8

leoncarrera
Rising Star I

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

396 REPLIES 396

Hi Kuiteskivarattu, I shared my serial number with FALCON. After some checks I was instructed to apply for another RMA number. For the record, my Zenfone was already at the repair center, but I rejected the costs, so tho phone came back unrepaired. I applied for new RMA number today. The service center came back saying that a number can be generated if I accept the cost of repair...

Did you get any msg from ASUS that they are willing to do it free of charge?

I did not get any explicit declaration. But, while exchanging messages with the moderator I mentioned that the phone was already assessed by the service center, with an unacceptable price tag I have rejected to pay. So if my case has been picked up anyway, I think I could reasonably expect a repair free of charge or at least with a preferential price. A fun fact is that the repair was priced for approximately 560 euros by the service center in Poland. The same repair priced by independent repair center is around 255 euro. Price of my new Zenphone 8 was 600 euros, just to put things in the right perspective. I have already purchased a new phone to replace the dead ASUS. Guess what, it is not a Zenphone! Although it would be nice to have the old phone repaired anyway. I could make a goos use of it. Sadly it does not seem to be plausible.

Ok. I was just curious.

I got msg from ASUS technical support before i send my phone to service center. There they tried to make me pay for repair, but then i sent a msg to the same tech guy who first contacted me and then i declined the costs and tgey repaired it for free 

Update. As of today, after intervention of @Falcon_ASUS , the service center contacted me and agreed to reinspect the phone wothout prior approval of the repair costs.