This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Proximity sensor problem during conversation

Jjarek23
Rising Star I
During the conversation, when I hold the phone to my ear, sometimes the screen wakes up and my ear starts up various functions of the phone. This is very common after updating to Android 12, previously it was less. Please solve this problem ASAP. Phone software version: 31.1010.0410.72, APP software version: 2.9.0.27_220324
84 REPLIES 84

Jjarek23
Rising Star I
Mattias_ASUS

https://zentalk.asus.com/en/discussion/comment/229601#Comment_229601

Can anyone else confirm this? Is this happening when you are recording calls? with the Leave the screen ON option on?


View post
Now the option "keep screen on while recording" I have turned off. Unfortunately, the bug has occurred much more frequently in the last few days. I do not know what it depends on. It looks a bit as if after changing any settings on the phone it decreased for some time, and then it intensifies again

atanasuzunov
Star III
Mattias_ASUS

https://zentalk.asus.com/en/discussion/comment/229601#Comment_229601

Can anyone else confirm this? Is this happening when you are recording calls? with the Leave the screen ON option on?


View post
No, it is not related to the recording of calls. It also occurs when call is not recorded.

Jjarek23
Rising Star I
Mattias_ASUS

https://zentalk.asus.com/en/discussion/comment/229601#Comment_229601

Can anyone else confirm this? Is this happening when you are recording calls? with the Leave the screen ON option on?


View post
Perhaps this is the wrong sensitivity of the proximity sensor? Sometimes, when the phone moves slightly behind the ear, the screen can also light up.

atanasuzunov
Star III
Mattias_ASUS

https://zentalk.asus.com/en/discussion/comment/229601#Comment_229601

Can anyone else confirm this? Is this happening when you are recording calls? with the Leave the screen ON option on?


View post
No, it is not related to the recording of call. It occurs also when the call is not recorded.

steve02
Rising Star I
i have never recorded a call and it happends constantly to me!