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Proximity sensor is still not working correctly

feydx
Star I

When I bought the phone my biggest problem was making pocket calls, or changing everything with my ear during phone calls. Now it is a little better, but still happens.

Unfortunately quite often I can't use my phone during a call (to find something), or even end a phone call, as proximity sensor was probably changed to very aggressive and switches screen off, whenever I try to end the call.

It's a great phone, and this one thing will probably force me to change my phone.

2 REPLIES 2

Mansi_ASUS
Moderator
Moderator

Hey @feydx,

Can you please share your FW version?

Also, can you please share a log file?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the logging tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link can view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the logging tool will stop and delete, all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

feydx
Star I

I've checked, that it was usually during longer calls, that my screen became locked/unlocked without sense.

I'm updating to Android 14 at this moment, so I'll check if it will change, and send logs if problems will persist.