No sound when calling in headset (whatsapp call works fine)

[pscoe2]

When I use the phone app to place calls, I cannot hear anything through the headset. I can however talk using the speaker.
The headset works fine while placing Whatsapp calls which suggetss a software bug rather than a hardware one

[Irene2_ASUS]

Hi @pscoe2
Please check your inbox for a message from me with further steps to collect a log 😉

[pscoe2]

Hi Irene,
I have replied back to your message. Can you please confirm whether the logs will be helpful.