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My Zenfone is Dead / It wan´t Start/Charge

Trawar
Star III
During charging in the Night the Phone went off between 10pm and 1am.
All efforts to restart the was unfortunately unsuccesfull.
The Charging LED stays also off when i plug the original charger and cabel into the USB Port.
I also tryied different other cables nad charger but no chance.
Hard Reset is also not working it doesn´t matter what I am trying there is no feedback from the Phone, no vibrations nothing.
I am really pissed.
It worked only for 5 Month!
10 REPLIES 10

lukasz_szabelsk
Rising Star II
It's normal feature of this phone 🙂

Cyslawo
Rising Star II
Just send it into RMA.

Irene2_ASUS
Zen Master I
Hi @Trawar,
I'm sorry to hear that. Please contact a local ASUS service center in your country of residence.
I'll also send you a PM here on Zentalk with some follow-up questions about your device, check your inbox!

Trawar
Star III
According to Asus support I need to send the Phone back to them because there is no Service Center here in my Region Germany / Nordrhein Westfalen.
It will be repaired in Poland and it schould take about 10days.
Fingers Crossed.