Dead Zenfone 8 out of warranty

[nayaksrinivasv]

Hello Team,

My phone has stopped working completely and is two and half years old. I am also out of Europe where it was purchased.

Looks like the motherboard has some issues. Will Asus be able to cover the phone under warranty if I take it to EU area and get it serviced? The phone was purchased in June 2021 but for a well documented/discussed reason, the motherboard has failed.

https://zentalk.asus.com/t5/zenfone-8/my-zenfone-8-is-completely-dead/m-p/389970

Regards,

Srinivas

[george_kant]

Sorry to hear that. Even if your phone is eligible for EU service, the warranty period in EU is also for 2 years. So I don't think they will cover any kind of damage after that.

[nayaksrinivasv]

found some one mentioning that sometimes they do help since they have had this common issue with all phones.

[Sztajero88]

Hey! Got the same issue, phone died 4 months after warranty ended (also mother board). Asked via phone for what would be the cost in Asus Service center nad it would cost 640 EUR + dignostics cost and shipping...

Got contacted by admin here that Asus will reach out to me and they will try to help me... Created a ticket via Asus Service Center as they wanted... Got today info back that they can only help me with receipt of 640 EUR 😮 so nice help Asus, no i will need to pay 50-60 EUR for the diagnostics cost and shipping, where i told them before that mother board is dead... awesome

[nayaksrinivasv]

So you paid only 50-60 EUR instead of 640 EUR? Is that understanding correct?