31.1010.0410.61 face unlock problem

[Tuathe]

Hello.
After last update i can't unlock my phone with my face. I can register new face with no problem but on lock screen it search for face and can't find it.
Any ideas? Anyone have similar problem?

[martinparker28]

Just received the update on my Zenfone 8, no issues here, face unlock works fine.

[Tuathe]

Ok i found solution. Try to - delete your face from phone. Then in apps find Asus Face Unlock Service - force stop, then clear internal memory. Restart phone - register face and boom - works like charm, at least for now.

[Alex_s]

igorabaran

Ok i found solution. Try to - delete your face from phone. Then in apps find Asus Face Unlock Service - force stop, then clear internal memory. Restart phone - register face and boom - works like charm, at least for now.

View post

Thank you 👍 it works

[Gustav_ASUS]

We will issue a fix for this bug in the next FOTA. Please feedback if it works okay after updating your devices.

[flatratte82]

I tried what was suggested and it worked. However... After a few successful unlocks face unlock stopped working again.
FW version: 31.1010.0410.61