03-27-2023 06:26 AM
my Zenfone 8 stop working after 2 months of warranty . I got a black screen only and only a line when I do reset Vol Down and pushed Off, but nothing happen.
Also holding the off for 10s /15s does not made any change. I have used Zenfone 5,6,7 all series and they are still working, strange to see situation in Zenfone 8.
Thanks for your help.
03-27-2023 04:58 PM
We're so sorry to hear about your phone. Unfortunately, this seems like an issue that will require a visit to the service center for further troubleshooting. We apologize for the inconvenience.
03-28-2023 11:54 PM
@keren_ASUS Thank you very much for the response. I have visited service center in Turkey since device is bought from Russia , out of warranty and service replied that it is not repairable. Checked in service center in Russia and they have asked for an amount of new device therefore only used the phone for 14-15 months. However I was expecting a free change or a good discount for another model since I think it is because of a update error or design error.
03-29-2023 01:42 AM
Sorry for the inconvenience that may caused,
I have PM you for confirming issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?