Showing results for 
Search instead for 
Did you mean: 


Star II

Good day ASUS,


I've tried all the methods to connect to the Wi-Fi and fix my camera, as well as downgrading my Zenfone 8 Flip back to Android 12 in accordance with the instructions given by customer service center via email. It is unsuccessful to rectify the damage. 
I had this issue right after the upgrade to Android 13 on February 13, 2023.
I've been a loyal Asus user, so it greatly disappoints me that Asus provided an Android 13 upgrade that led to such a system fault, permanently damaging my Wi-Fi connection and flip camera. This shouldn't have happened, especially because my phone is considerably new—not even two years old.
The Asus service center's cost of repair is too expensive to be taken into consideration, and the warranty has already expired. I believe it is not a wise choice and completely ridiculous when the damage is not the user's fault. Why should I spend money when the mistake is not on me?  
I'm completely frustrated until today there's no fix is released by Asus. It's high luckily this would be my last phone from ASUS. I'm not wasting my money on this brand anymore!








May I ask if your issue is with the WiFi not working or the camera?
If you are experiencing issues with WiFi not working, please refer to the following FAQ for troubleshooting.
If the issue persists, we kindly request you to send your phone for repair to further investigate the matter.
Once you obtain the RMA number, please provide it to me so that I can notify the service center about your case. 

I have sent you a message, you can provide your contact information and RMA No through the message.
Sorry for any inconvenience it may be caused.

WIFI, hotspot, camera not working.  

I'm not getting any phones from Asus. I'm done 


Star II

I'm also done. 
Local service center sent me the quotation about the component going to repair. 
It included motherboard, and the camera. Funny thing is I tried downgrade the OS before sent to service center for diagnostic, the flip camera was working well in the downgraded OS. 
It feels like user tell the service center what is wrong with the phone and the service center just going to replace the component. 

Community Manager
Community Manager
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.