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Zenfone 6 - screen is blocked with a black screen after fully charged

Kardec
Star II
My new Zenfone 6 is less than a month old and is showing this problem, after the battery is fully charged, the screen is blocked with a black screen and only the green led is lit and I can't get out of this situation anymore. Can someone help me? It already came with Android 10.
3 REPLIES 3

asifbarwatiya
Rising Star II
I think the display of the device has been Damaged

Kardec
Star II
After several device reset, the screen returned, but this situation is repeated whenever I charge up to 100%. 😕

Anders_ASUS
Hall of Fame III
Kardec

After several device reset, the screen returned, but this situation is repeated whenever I charge up to 100%. 😕


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I recommend you contact your local support so they can have a look at your device