Zenfone 6 - screen is blocked with a black screen after fully charged

[Kardec]

My new Zenfone 6 is less than a month old and is showing this problem, after the battery is fully charged, the screen is blocked with a black screen and only the green led is lit and I can't get out of this situation anymore. Can someone help me? It already came with Android 10.

[asifbarwatiya]

I think the display of the device has been Damaged

[Kardec]

After several device reset, the screen returned, but this situation is repeated whenever I charge up to 100%. 😕

[Anders_ASUS]

Kardec

After several device reset, the screen returned, but this situation is repeated whenever I charge up to 100%. 😕

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I recommend you contact your local support so they can have a look at your device