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ZenFone 9 only charging with fast charging and can't connect to computer (USB C to USB C)

newbiemelody
Star I

Hello again, I already posted this earlier but my thread became locked. The crux of the issue is:

  1. recently my phone hasn't been charging with anything other than fast charging (USB C to USB C)
  2. my phone also won't connect to my PC via USB C or USB A

UNLESS the charging brick is capable of fast charging, my ZenFone 9 doesn't charge. Now that it also won't connect to my computer it has gone past being an annoyance but in some cases unusable.

After years of using USB A to USB C chargers (regular charging speed) my ZenFone 9 just loses battery as if it wasn't being charged when plugged in. The phone still says it's being charged when connected with that wire, however the battery doesn't go up (even with no apps running and turning off a bunch of background services).

So far, I've tried:

  • different cables
  • different computers
  • different charging bricks
  • cleaning the charging port
  • restarting/power cycling
  • changing device settings.

My ZenFone is currently running the latest Android 14 update and is not rooted. I'll generate and post a report log.

Has anyone been able to find a fix  for this?

Thanks 

 

 

1 REPLY 1

newbiemelody
Star I

I've generated a log where I recreate the issue, but I can't upload it here, can one of the Asus mods direct me to where I should send this?