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The worst service ever

aje71664
Star II
It's ridicoulus how much time my phone is in service center. Phone bought in Poland.

I sent my phone at the end of november, then waiting time for replacement components was aproxximately 3 week. After that something was broken again and next few days for new parts. And right now phone failed tests at least few times in past days.

I called to them, but their answer was like "Your device failed tests and back to repairing again. We have 45 days max to fix a device according to warranty card. Nothing more we can do right now. After 45 days if we can't fix your phone, someone will contact with you"

Worst customer experience ever
11 REPLIES 11

LP_ASUS
Community Legend I
cienko

https://zentalk.asus.com/en/discussion/comment/40511#Comment_40511

Thank you for your interest, but I don't want to steal the thread, just described my experience with service centre. It were two separate issues in my case. First was the screen flickering and now phone being dead. It looks like OP has bigger problem than me.


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Sorry I thought you were OP. 😉 I'll ask him the same thing.

LP_ASUS
Community Legend I
aje71664

It's ridicoulus how much time my phone is in service center. Phone bought in Poland.

I sent my phone at the end of november, then waiting time for replacement components was aproxximately 3 week. After that something was broken again and next few days for new parts. And right now phone failed tests at least few times in past days.

I called to them, but their answer was like "Your device failed tests and back to repairing again. We have 45 days max to fix a device according to warranty card. Nothing more we can do right now. After 45 days if we can't fix your phone, someone will contact with you"

Worst customer experience ever


The worst service ever
I asked the wrong person, but this was a post meant for you:
If you continue to have delays to the repair time, let me know and I can reach out to the repair center. How long have they had the phone in total? A month the first time and now they have it again?