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The worst service ever

aje71664
Star II
It's ridicoulus how much time my phone is in service center. Phone bought in Poland.

I sent my phone at the end of november, then waiting time for replacement components was aproxximately 3 week. After that something was broken again and next few days for new parts. And right now phone failed tests at least few times in past days.

I called to them, but their answer was like "Your device failed tests and back to repairing again. We have 45 days max to fix a device according to warranty card. Nothing more we can do right now. After 45 days if we can't fix your phone, someone will contact with you"

Worst customer experience ever
11 REPLIES 11

Kamil
Rising Star I
cienko

My phone spent a month in service supposedly waiting for parts and returned with firmware updated (which didn't fix the original problem) and no parts replaced.

Now it's in service again due to being completely dead and I'm getting the same info again:  "Your product is currently waiting for spare parts with a longer lead-time."

Looks like service centers have no spare parts in stock even though they order them when there's no need to 😉


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I bet they do that because they have an amount of days to repair the device so they just play you xD and buy some more time in this way lol...  ?

cienko
Star III
Kamil

https://zentalk.asus.com/en/discussion/comment/39907#Comment_39907

I bet they do that because they have an amount of days to repair the device so they just play you xD and buy some more time in this way lol...  ?


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They can't be that mean, can they? 😉

Kamil
Rising Star I

LP_ASUS
Community Legend I
If you continue to have delays to the repair time, let me know and I can reach out to the repair center. How long have they had the phone in total? A month the first time and now they have it again?

cienko
Star III
LP_ASUS

If you continue to have delays to the repair time, let me know and I can reach out to the repair center. How long have they had the phone in total? A month the first time and now they have it again?


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Thank you for your interest, but I don't want to steal the thread, just described my experience with service centre. It were two separate issues in my case. First was the screen flickering and now phone being dead. It looks like OP has bigger problem than me.