Laggy Stock Screen Recorder

[Gabby_Pucho]

Please tell us some basic information before asking for help:
Model Name: Zenfone 6Z
Firmware Version: 18.0610.2103.137
Rooted or not: Not Rooted
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Stock Screen Recorder v. 3.0.0.14_210120
Ever since I updated to Android 11, the stock screen recorder has been having problems. Screen wouldn't record smoothly, sound wouldn't be synced properly with the video and recording while gaming makes the it super laggy.
All these problems didn't exist in Android 10. I tried clearing the data and cache hoping it would somehow work, but I didn't.
Also, I play Genshin Impact and ever since Android 11, the game has been pretty laggy with numerous framedrops encounters. And when I try to record the gameplay, the screen recorder wouldn't start recording immediately though I've set it to record immediately. And the game FPS drastically drops when the screen recorder starts recording. And for the first 30 to 50 seconds in recording, the sound wouldn't be recorded. And even if the sound is recorded, it's usually not synced properly or the sound is very low though I recorded while with 75% volume.
I am yet to receive the latest .145 update.
Overall, Android 11 is buggy and Devs should put more work to it. The service is unsatisfactory.
Thank you
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[fussion_ASUS]

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check for any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
3. If still you face the issue factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India

[Gabby_Pucho]

fussion_ASUS

Hi, we'd request you follow the below steps:

1. Clear system cache.

2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check for any disturbance from the installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

3. If still you face the issue factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/

4. Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India

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I have tried clearing data and cache of the recorder and even checked in Safe Mode to see if the problem still occurs. And yes, it still does. Looks like I'll have to do a factory reset, which sucks.
It's as though the phone is getting worse and worse after every big and small software update. What a shame.

[Gabby_Pucho]

fussion_ASUS

Hi, we'd request you follow the below steps:

1. Clear system cache.

2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check for any disturbance from the installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

3. If still you face the issue factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/

4. Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India

View post

Hi, yes. I've done step 1, step 2 and even went to the extend to do step 3. The screen recorder still is laggy and won't record the audio with the video at the start. Audio and video aren't properly synced. There you have it, it's not an issue of clean Installation. It's just the whole update. Fix this please. It's not an complicated issue unless the Devs are amateurs. Thank you. Hoping to see an update that fixes this along with the dozens of bugs that you guys have brought with all the previous updates.