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Fingerprint option not available

prashanth
Rising Star II
Today after i charged my phone,i wasnt able to unlock my phone with fingerprint so i thought may be problem due to android 10 and i went to settings to re enroll it
But couldn't find the option at all
Screenshot_20191124-163953597.jpg
Im telling you this is the worst experience with softwqre so far and before you tell me to reset i would like to point out all the problems i faced and the solutions
1.restart problem in pie-did a factory reset
2.ui lags- did a factory reset(android 10)
3.switching off after call ends -no solution yet
4.asus lancher keeps crashing -did a factory reset(android pie)
5.bluetooth connectivity issue -did a restrat(android 10)
6. no long press response -did a restart(android 10)

I can do a reset or restart and I'm sure device would be fine but should i restart and reset every day .I can do a reset or some kind if i find a bug in a year or 6 months but this is not acceptable at all
Is this the kind of experience you want to give...please do good testing in software....i regret going for this device rather than one plus considering this is my first flasgship and i wanted this to be somewhat unique and i trusted asus ....@Anders_ASUS @LP_ASUS @CH_ASUS
I don't have any grudge against the brand ,i respect it for it's Innovation but after spending 33k on a phone and getting this kind of useless experience is not at all acceptable

8 REPLIES 8

prashanth
Rising Star II
Ok,thanks...got the new update
Lets see how this one goes

CH_ASUS
Community Legend II
prashanth

SD6B1ODGTH91.jpg


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For this , what app is that? It does not look like the normal Android 10 default fingerprint-imprint page?

prashanth
Rising Star II
CH_ASUS

https://zentalk.asus.com/en/discussion/comment/29806#Comment_29806

For this , what app is that? It does not look like the normal Android 10 default fingerprint-imprint page?


View post
Its not..i used some other app to detect fingerprint cause i couldn't find the option in the settings as shown in screenshot at the top so i tried using another app
But it was a failure too
Restart solved the issue but would like to know if there's any specific thing causing it

CH_ASUS
Community Legend II
prashanth

https://zentalk.asus.com/en/discussion/comment/31607#Comment_31607

Its not..i used some other app to detect fingerprint cause i couldn't find the option in the settings as shown in screenshot at the top so i tried using another app

But it was a failure too

Restart solved the issue but would like to know if there's any specific thing causing it


View post
Could have a been a corrupt setting during the incremental update to Android 10.. could have been.. many things, it is really hard for us to say conclusively.. but great that it fixed itself with a reboot!