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Fingerprint

lythje
Star I

I have just received my ZenFone 12 ultra and I cannot activate fingerprint. The sensor will not recognize any of my fingers. 

Anyone got an idea of how to proceed?

2 REPLIES 2

Mattias_ASUS
Moderator
Moderator

Hello @lythje 

Are you using a screen protector?

lythje
Star I

I found the solution myself. I just had to restart the phone.