File transfer not working

[giorgio_barduan]

After update to android 10, the file transfer via USB cable doesn't work anymore. I'm quite sure that It was working on Android 9. When I open the USB settings,all the entries are grey, I can't choose anything.
The PC Is a HP pavilion, Windows 10

[giorgio_barduan]

Ok, I think It"s an issue of my phone. I selected the developer mode and set the USB preferences to "transfer files" (I don't know the correct settings name in english, my phone language is italiano). Then I disabled the developer options and I went back to USB preferences and I found all the entries gray and the selected entry was the last " no file transfer"

[giorgio_barduan · Accepted solution]

Resolved. It was so easy, i had only to cange the cable. An ordinary Amazon basic cable worked fine, while the cable that came with the phone not. Maybe it's damaged.

[LP_ASUS]

giorgio.barduani

Resolved. It was so easy, i had only to cange the cable. An ordinary Amazon basic cable worked fine, while the cable that came with the phone not. Maybe it's damaged.

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Contact your local ASUS Support for a replacement, the cable is covered under your warranty. I'm happy to hear you found the issue!