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Fear to update my Z6 due to ongoing motherboard failure issue

gouravjoshi100
Rising Star I
I am loving my z6 but in fear that it may stop working anytime due to genenius Asus engineers. A motherboard failure in any phone is hard to do asus proved that it is very easy and any stable fota update can break your phone. No doubt phone is good but asus is killing me. @Anders_ASUS @CH_ASUS u guys are awesome and supporting us with answering all our doubts. can anyone of you inform us how can we check that our phone is safe or are we on mercy of god and any updatr can break and make our phone dead? I know it is not 1000usd phone but even a 50usd phones dont break like z6 is breaking. if your stable update can break motherboard then what beta will do??? This is serious quality issue from asus. I am feeling like z6 is manufactured to be break one by one after each update. I love updates but after z6 hardware issue i always pray not to have any update. Hope u will understand our issue and clearify us if my z6 is safe and will be safe in future updates as well?
All 2019 flagship are preparing to get android 10 and z6 still fighting with call quality and worst hardware failure issue with each update someone report that their device broken.
#I DONT WANT TO BREAK MY Z6
36 REPLIES 36

mastershu
Rising Star I
@4l3j4ndr0 i did... only because they said THEY would fix it... motherboard died an i went to website looking for centers an saw a few... called their rma service an they sent it to texas....... it got fixed an i have no issues
did you go to the asus site an check warranty info? it woulda been maybe a week or so for taiwan which honestly aint bad at all considering

mastershu
Rising Star I
@4l3j4ndr0 fair warning... if you fix in USA they wont take warranty an it will cost about 200 bux or more... cuz more than mobo will need to be replaced as its connected to everything all things considered.... its like a brand new phone now !!!


LP_ASUS
Community Legend I
4l3j4ndr0

Hi guys, Is there someone here who has sent its phone to a service center in the United States and have gotten a good result? My phone has the same issue and It was bought through Amazon, but the seller brought it from Taiwan. It's still under warranty but Asus toldl me the warranty is covered just in Taiwan ?


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As @mastershu noted, if you have a Taiwan warranty it IS NOT in warranty in the US. The US service center can repair your phone, but all repair and shipping costs would be 100% out of pocket.

hem_mont
Star I
My Asus 6z dead after updating asus software. Asus service centre engineer said me that i have to pay INR 21000 for replace mother/main board.
Year of Purchased July 2019
Cost- INR 32000
Worst experience with ASUS

gauravosingh199
Star II
hem.mont

My Asus 6z dead after updating asus software. Asus service centre engineer said me that i have to pay INR 21000 for replace mother/main board.

Year of Purchased July 2019

Cost- INR 32000

Worst experience with ASUS


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Hey same thing happened with me, can we discuss somewhere about this