Fast charging issue with ZenFone 6

[abhimathew22]

Hey All,
From the past week my 6z isn't supporting fast charge.
I tried other fast chargers from Huawei & samsung and still no fast charging. since samsung allows "Smart charging, at least my Phone could be charged while as when using Asus original (charger and cable) pair and Huawei's pair, no charging at all!!
It charges for a few seconds and gives an alert of charging off and keeps on making that noise (ding.... ding .... ding...)
It is fast charging that my fone isn't supporting and shows 6-7 hours to full charge but charges up in 4-5 hours.
Please please suggest a way out or anything that could help.

PS : Schedule charging was off, no battery monitoring of any kind is active.

[Monark]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/83301#Comment_83301

I've gathered a lot of logs regarding different charging issues on both ZenFone 6 and ROG Phone 2. So far they have all looked like hardware issue but we can't know for sure before we can take a look at some of these devices (which hasn't been possible because of covid19)

View post

Let us hope you can check and give a solution for this issue👍

[Monark]

chaithanya.gchaithanya.g

https://zentalk.asus.com/en/discussion/comment/83301#Comment_83301

I am having the same problem when the phone becomes too hot and I charged my phone while air conditioner (ac) is running multiple times so that the device doesn't get too hot and fast charging didn't cut off in that environment when the device is cool.

These are my testing experience.

@Anders_ASUS @LP_ASUS @CH_ASUS

This fast charging cut off problem started after last 2-3 updates.

View post

Also check for any third party(pirated apps) which are running continuously in the background even though you restricted using auto-start manager
For me it is the problem which made the phone too hot now it's normal hot not that much and the speed also increased drastically.
Hope it helps👍

[chaithanya_gcha]

Monark

https://zentalk.asus.com/en/discussion/comment/83364#Comment_83364

Also check for any third party(pirated apps) which are running continuously in the background even though you restricted using auto-start manager

For me it is the problem which made the phone too hot now it's normal hot not that much and the speed also increased drastically.

Hope it helps👍

View post

Okay I will check that and thanks.

[Anders_ASUS]

Monark

https://zentalk.asus.com/en/discussion/comment/83311#Comment_83311

Let us hope you can check and give a solution for this issue👍

View post

I believe in some cases, it's hardware (wither cable, charger, USB-connector in phone or circuit board), in some cases it's a background app that's increasing the temperature and in some cases, it's just because the user lives in a constant 30+ celsius environment. But the bottomline is that we haven't found any bug that's causing this

[chaithanya_gcha]

Fast charging cut off while charging and turns back on after some time and I didn't even turn off the charging switch and removed cable from the phone.

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/83394#Comment_83394

I believe in some cases, it's hardware (wither cable, charger, USB-connector in phone or circuit board), in some cases it's a background app that's increasing the temperature and in some cases, it's just because the user lives in a constant 30+ celsius environment. But the bottomline is that we haven't found any bug that's causing this

View post

Check the video footage hope this helps to solve the problem.
@Anders_ASUS @LP_ASUS