@spmsenthilkumar I'm sorry to hear about your device. I know it feels like this happens to everybody when you read all the comments while being affected yourself. But like MisterSavage said, there are thousands of satisfied customers and our bosses have seen that the issue isn't on a scale where it's needed to call back every device. There's not much I can do as a forum mod.
What I can do is to give you similar instructions as kinguntas23 but without all the steps. Basically, all you need to do is to go to the service center with all arguments prepared. 1. You have already tried a Hard reset 2. This is a know issue 3. They are supposed to know about this issue. If not, then you can ask for their manager. If that person also for some reason don't know about this issue. Then you can tell me which service center you visited and I will make sure top management gives them a warning.
We've told our service partner to make sure that all their Service Centers know how to test these devices but there are about 200 centers and then there are several service agents in each center.
I hope your device will get a relatively swift repair. We are aware that not all Service Centers always have the necessary spare parts at hand. This is something we're struggling with to improve, but if they do have everything needed, then it shouldn't take more than a couple of days to repair and test your device to make sure everything is working.
