4g network constantly disconnects after Android 11 upgrade
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01-11-2021
01:32 PM
- last edited on
01-16-2024
02:03 AM
by
ZenBot
Please tell us some basic information before asking for help:
Model Name:ZS630KL-2A016WW
Firmware Version: android 11
Rooted or not: No
Frequency of Occurrence: Constantly in a loop
APP Name & APP Version (If your issue relates to the app):
After Android 11 upgrade my the network constantly disconnects and reconnects in a loop when 4g is selected. This doesn't happen when I remove 4g and only select 2g,3g
Tried factory reset and, still no luck. Have attached recorded behaviour. Pls see the mobile network on top right corner.
========================================
Model Name:ZS630KL-2A016WW
Firmware Version: android 11
Rooted or not: No
Frequency of Occurrence: Constantly in a loop
APP Name & APP Version (If your issue relates to the app):
After Android 11 upgrade my the network constantly disconnects and reconnects in a loop when 4g is selected. This doesn't happen when I remove 4g and only select 2g,3g
Tried factory reset and, still no luck. Have attached recorded behaviour. Pls see the mobile network on top right corner.
========================================
13 REPLIES 13
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01-31-2021 05:39 PM
Confirmed this is happening to me also. For the record, a factory reset won't help.
Telstra (Belong) customer.
Telstra (Belong) customer.

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01-31-2021 06:43 PM
Hi,
We will release new FOTA to fix this issue soon. Please set your network to 3G to prevent this issue for now.
We will release new FOTA to fix this issue soon. Please set your network to 3G to prevent this issue for now.
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02-24-2021 04:11 PM

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03-02-2021 01:16 PM
Try this option.

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