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4g network constantly disconnects after Android 11 upgrade

rana_b4523
Star II
Please tell us some basic information before asking for help:
Model Name:ZS630KL-2A016WW
Firmware Version: android 11
Rooted or not: No
Frequency of Occurrence: Constantly in a loop
APP Name & APP Version (If your issue relates to the app):
After Android 11 upgrade my the network constantly disconnects and reconnects in a loop when 4g is selected. This doesn't happen when I remove 4g and only select 2g,3g
Tried factory reset and, still no luck. Have attached recorded behaviour. Pls see the mobile network on top right corner.

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13 REPLIES 13

Kris_ASUS
Community Manager
Community Manager
Hi,
I've send you a PM. Please check. Thank you.

_jis_
Zen Master III
rana.b4523

Please tell us some basic information before asking for help:

  1. Model Name:ZS630KL-2A016WW
  2. Firmware Version: android 11
  3. Rooted or not: No
  4. Frequency of Occurrence: Constantly in a loop
  5. APP Name & APP Version (If your issue relates to the app):

After Android 11 upgrade my the network constantly disconnects and reconnects in a loop when 4g is selected. This doesn't happen when I remove 4g and only select 2g,3g

Tried factory reset and, still no luck. Have attached recorded behaviour. Pls see the mobile network on top right corner.

https://us.v-cdn.net/6031231/uploads/819TGVRJD6T3/2021-01-12-07-18-20.mp4

========================================


4g network constantly disconnects after Android 11 upgrade
Hi, did you solve this problem?

a_weiss
Star II
@Kris_ASUS
My phone got the Android 11 update roughly half a day ago and I can replicate this behaviour. Rather it replicates by itself.
I noticed the original poster is with Telstra where I am with an Telstra MVNO which may be a factor. Is there any reason you chose to respond via PM instead of on the thread? It may have been useful to know what the response given to the issue was, even if it was just troubleshooting questions, I might have been able to see if our situations are more similar than what I can currently see.

Rangzen
Rising Star II
rana.b4523

Please tell us some basic information before asking for help:

  1. Model Name:ZS630KL-2A016WW
  2. Firmware Version: android 11
  3. Rooted or not: No
  4. Frequency of Occurrence: Constantly in a loop
  5. APP Name & APP Version (If your issue relates to the app):

After Android 11 upgrade my the network constantly disconnects and reconnects in a loop when 4g is selected. This doesn't happen when I remove 4g and only select 2g,3g

Tried factory reset and, still no luck. Have attached recorded behaviour. Pls see the mobile network on top right corner.

https://us.v-cdn.net/6031231/uploads/819TGVRJD6T3/2021-01-12-07-18-20.mp4

========================================


4g network constantly disconnects after Android 11 upgrade
I'm facing the same issue. Please do let me know if there's a workaround. Moreover, the RAM management needs improvement not a heavy user but RAM is occupied beyong 4GB most of the time.