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[Zenfone5 ZE620KL] Location (gps) error while hotspot mode on

adii_nugroho
Star II
Please tell us some basic information before asking for help:
Model Name: ZE620KL
Firmware Version: WW_16.0615.2005.130
Rooted or not: no
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app): GPS and Hotspot
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
hi Asus,
after upgrade to the latest firmware [200420] ZenFone 5 ZE620KL_WW_16.0615.2020.126 i have a problem while using gps on my Zenfone 5 with sharing hotspot mode on. location seem can not be found, it is like can not conect to gps hardware. after turn off hotspot, the gps location back to normal. no problem in previous firmware version. pls help.
just upgraded to ZE620KL_WW_16.0615.2005.130 and the problem still there.
my previous question with screen capture and video can be found here
adii.nugroho

Please tell us some basic information before asking for help:

  1. Model Name: ZE620KL
  2. Firmware Version: WW_16.0615.2020.126
  3. Rooted or not: No
  4. Frequency of Occurrence: everytime turn on hotspot
  5. APP Name & APP Version (If your issue relates to the app): Location & Hotspot

hi Asus,

after upgrade to the latest firmware [200420] ZenFone 5 ZE620KL_WW_16.0615.2020.126 i have a problem while using gps on my Zenfone 5 with sharing hotspot is on. location seem can not be found, it is like can not conect to gps hardware. after turn of hotspot, the gps location back to normal. no problem in previous firmware version. pls help.

thanks


Location (gps) error while hotspot on


thanks in advance
5 REPLIES 5

adii_nugroho
Star II
Christine_ASUS

Hi adii.nugroho

The issue of gps error while hotspot mode on has been solved with the latest version V16.0615.2006.131, which is now on our official website, please check your phone Settings>System>System update, or visit our website for manual update

https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/

#Update Guide

https://www.asus.com/support/FAQ/1009748/


View post
hi @Christine_ASUS
just updated the firmware, and checked the issue. and it's fixed !
great, and thanks for the best support from ASUS team.