Zenfone 5z finger print issue

[ZT-2921fc4d]

Asus zenfone 5z
Latest version of all updates
Mobile is not rooted
I mentioned about this problem before, after that Android 10 update finger print scanner does not working even that option not there in the security settings. But today (09.05.2020) I could see the popup in my phone that is about finger security related and after that I can see this option in phone with my recognised finger print but the scanner not working only shows this option then I did restart my phone and again there is no finger print option in my phone....it hurts lot
This is a big issue going in asus zenfone series such a long time but the company does not care about it.
Innovations are good for the brand but without issues is healthy.....
I am totally upset after facing is experience again....
When will this issue clear?????....

🤦....

[benjamingift_th]

dhivajayaseelan@gmail.com

Asus zenfone 5z

Latest version of all updates

Mobile is not rooted

I mentioned about this problem before, after that Android 10 update finger print scanner does not working even that option not there in the security settings. But today (09.05.2020) I could see the popup in my phone that is about finger security related and after that I can see this option in phone with my recognised finger print but the scanner not working only shows this option then I did restart my phone and again there is no finger print option in my phone....it hurts lot

This is a big issue going in asus zenfone series such a long time but the company does not care about it.

Innovations are good for the brand but without issues is healthy.....

I am totally upset after facing is experience again....

When will this issue clear?????....

🤦....

Zenfone 5z finger print issue

I having this issue too.. I need my fingerprint sensor from r my mobile banking apps to work properly. It's such a hassle now.. is Asus gonna do any update to correct this?

[R_2]

I have a little issue with fingerprint reader but i have it on settings. The issue is poor unlock rate and/or slow unlock. I have to put the finger more times. On android 9 and first 2-3 firmwares of android 10 was much better, it was faster and as soon as you touched the sensor it unlocked quickly

[Debasish_Sahoo]

R.

I have a little issue with fingerprint reader but i have it on settings. The issue is poor unlock rate and/or slow unlock. I have to put the finger more times. On android 9 and first 2-3 firmwares of android 10 was much better, it was faster and as soon as you touched the sensor it unlocked quickly

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I am facing the same issue. Fingerprint unlock is slow in this update as compare to previous versions. Hope this will be fixed in the upcoming updates.

[victor010]

Hi there, thank you for highlighting the issue. We have made a note of the feedback and will share it with the relevant team.