Zenfone 5z finger print issue
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05-08-2020
04:51 PM
- last edited on
01-16-2024
12:44 AM
by
ZenBot
Latest version of all updates
Mobile is not rooted
I mentioned about this problem before, after that Android 10 update finger print scanner does not working even that option not there in the security settings. But today (09.05.2020) I could see the popup in my phone that is about finger security related and after that I can see this option in phone with my recognised finger print but the scanner not working only shows this option then I did restart my phone and again there is no finger print option in my phone....it hurts lot
This is a big issue going in asus zenfone series such a long time but the company does not care about it.
Innovations are good for the brand but without issues is healthy.....
I am totally upset after facing is experience again....
When will this issue clear?????....
🤦....
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09-18-2020 02:13 PM
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09-19-2020 10:40 AM
1) Your flex cable connection got loose from the MB
2) your flex cable has broken
3) restart phone (soft bug)
4) hardreset (last friendly option)
5) MB faulty.
MB-motherboard
Regards
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09-19-2020 10:55 AM
adityapruthi2001Thank you for answering. Do all of these malfunctions usally cause the disappearance of the finger print unlock option from the option menu?Possibilities causing this :
1) Your flex cable connection got loose from the MB
2) your flex cable has broken
3) restart phone (soft bug)
4) hardreset (last friendly option)
5) MB faulty.
MB-motherboard
Regards
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09-20-2020 09:30 PM
riccardo.dallocaYes.....https://zentalk.asus.com/en/discussion/comment/114904#Comment_114904
Thank you for answering. Do all of these malfunctions usally cause the disappearance of the finger print unlock option from the option menu?
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See pic of mine...

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