This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Zenfone 5z finger print issue

ZT-2921fc4d
Star I
Asus zenfone 5z
Latest version of all updates
Mobile is not rooted
I mentioned about this problem before, after that Android 10 update finger print scanner does not working even that option not there in the security settings. But today (09.05.2020) I could see the popup in my phone that is about finger security related and after that I can see this option in phone with my recognised finger print but the scanner not working only shows this option then I did restart my phone and again there is no finger print option in my phone....it hurts lot
This is a big issue going in asus zenfone series such a long time but the company does not care about it.
Innovations are good for the brand but without issues is healthy.....
I am totally upset after facing is experience again....
When will this issue clear?????....
MGU1GBPN90NO.jpg
🤦....

13 REPLIES 13

I'm having the same issue, finger print doesn't work at all and the option has disappeared completely from the menu. It's very annoying, absurd that the problem appeared all of a sudden and still there is no solution. I hope it can be solved quickly

adityapruthi200
Rising Star II
Possibilities causing this :
1) Your flex cable connection got loose from the MB
2) your flex cable has broken
3) restart phone (soft bug)
4) hardreset (last friendly option)
5) MB faulty.
MB-motherboard
Regards

adityapruthi2001

Possibilities causing this :

1) Your flex cable connection got loose from the MB

2) your flex cable has broken

3) restart phone (soft bug)

4) hardreset (last friendly option)

5) MB faulty.

MB-motherboard

Regards


View post
Thank you for answering. Do all of these malfunctions usally cause the disappearance of the finger print unlock option from the option menu?

adityapruthi200
Rising Star II
riccardo.dalloca

https://zentalk.asus.com/en/discussion/comment/114904#Comment_114904

Thank you for answering. Do all of these malfunctions usally cause the disappearance of the finger print unlock option from the option menu?


View post
Yes.....
See pic of mine...
screenshot-20200921-095921487.jpg