wide angle camera not working

[hkorkut]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My zenfone 5z phone's wide angle camera is not working
It stays on a black screen. It hangs.
Many users are having this problem. Please find a solution to this.

[Jiaszzz_ASUS]

Hello, hkorkut.
May I ask if there is anything I can help you with?

[hkorkut]

I want you to fix the chronic wide-angle camera problem. It is very wrong to charge the user for doing this. because this is a chronic bug from Asus. Many users experience this. Asus Turkey said motherboard replacement and camera replacement. And they asked for about 6000 Turkish liras for these two transactions. This problem is not caused by me. Sourced from Asus. Why do I have to pay this money?

[Jiaszzz_ASUS]

We apologize for any inconvenience this may cause.
As I mentioned, there will be maintenance costs if the device is no longer under warranty.

[hkorkut]

this is not the problem. The problem is that Asus does not accept that this device has a chronic problem. I'm just as smart as you to know that the non-guaranteed device will have maintenance costs

[hkorkut]

So I'm just as smart as you.