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wide angle camera not working

Rising Star II
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
My zenfone 5z phone's wide angle camera is not working
It stays on a black screen. It hangs.
Many users are having this problem. Please find a solution to this.

Rising Star II
and still Asus ignores the issue

Rising Star II
this title will remain here as the shame painting of asus. I will log in regularly every month

I want you to accept this chronic problem on the device and find a solution. This is a very clear request.