wide angle camera not working

[hkorkut]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My zenfone 5z phone's wide angle camera is not working
It stays on a black screen. It hangs.
Many users are having this problem. Please find a solution to this.

[hkorkut]

My device did not fall. or there was no liquid contact. but suddenly the wide angle camera stopped working.

[hkorkut]

Please solve this chronic problem experienced by many users like me. It's not a simple mistake. you know too.

[hkorkut]

it would be nice if you could at least give an answer zentalk. Please don't ignore it anymore. People don't make easy money

[Jiaszzz_ASUS]

Hi hkorkut ,
Please confirm that the device has been updated to the latest version before performing the following tests.
Clear the cache of the camera app > Enter ".12345+=" in the calculator app > single test > wide-angle lens test to see if the wide-angle lens can be turned on or photographed.
If it cannot be turned on or photographed, it is recommended that you visit the ASUS Repair Center to have your device checked.
Please refer to the following link for further assistance.
https://www.asus.com/support/CallUs