piivikki
Since a couple of months I have a strange issue with mobile network connectivity during calls.
Very poor or no mobile network at all during calls. Contacted the carrier who talks about VoLte that needs to be activated. Can't be that because there was no problems a couple months ago. I finally received a sim card with only mobile network on which I inserted in SIM slot 2. In settings for mobile network I chose that SIM 2 should be used. Calls, sms only on SIM 1.
Mobile network still disappears during calls. I don't get it. What is wrong? Hardware problem? Or software? Even tried the setting with dual SIM cards and the VoLte option for SIM 2. No difference.
Help!?!?
Strange mobile network problem during calls ZenFone 5z
@piivikki Could you please tell me what is your firmware version?
Your current firmware version: Settings>System>About Phone>Software information
If you try to update to the latest version, does the issue still persist?
Please also try to remove the SIM card and re-insert it, or install another carrier’s SIM card to confirm that the signal can be captured normally.
Thank you.
