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Boya

zamzam
Star I

‎06-18-2023 09:45 PM

Hello Zenfone, I'm using Asus Zenfone 5 ZE620KL and I want to connect a lavalier mic from the Boya M1DM brand to Zenfone 5. But the mic can't work, do we have to add an application to record sound via Boya M1DM or are there special settings from within the Zenfone 5 ? Please let me know. Thank You

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2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

‎06-18-2023 10:42 PM

@zamzam
Since you are using an external device, please confirm whether the external microphone device is not working properly in all applications or if it is specific apps that are unable to use it. If the issue occurs in all applications, we recommend connecting the device to another device for testing. If only specific apps are unable to use the microphone, it may be a compatibility issue with the device. In that case, we suggest contacting the device manufacturer for further assistance. Thank you.

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ZenBot
Community Manager
Community Manager

‎08-21-2023 12:41 AM

Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.
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