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Updated to Android 14 and I cannot take photos anymore :(

mikhyr
Star II

Hi all, I recently updated to Android 14 and I proceeded to reboot my phone.  After rebooting, I'm unable to take photos and my selfie toggle in the camera app is gone 😞 

Is this normal??

 

7 REPLIES 7

mikhyr
Star II

Screenshot_20240116-233114_Camera.jpgScreenshot_20240116-233103_Camera.jpgScreenshot_20240116-232619_Camera.jpg

tochmi
Zen Master I

With your phone unlocked, does the camera app work normally? 

No, it does not. I did another factory reset and when I updated the Google Play Services to the latest and rebooted the phone, the camera app was working correctly. I did a restart of the phone again and the camera app went back to the same as shown in my screenshots 😞

Hey @mikhyr,

Can you please share a log?
Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)