Zenbook ux580g screenpad not working

[sirseif91]

Hi everyone,

I have a problem with the screenpad on my Asus ux580g after reinstalling windows 10

I'm trying to solve this problem by following the steps in this tutorial :

https://www.asus.com/support/FAQ/1041344

when I'm trying to install Screenpad 2.0 upgrade tool it will appear Error 1001: System.Configuration.Install.InstallException: ..................................

Does anyone know how to fix this?

[sirseif91]

I guess the problem comes from the Windows version.

Please, help me to download a version of windwos 10 support by ASUS.

[Falcon_ASUS]

@sirseif91 
Please refer to the following FAQ for system installation.
[Windows 11/10] How to create and use installation media to reinstall Windows 11/10 via USB drive 
Sorry for any inconvenience it may be caused. 

[sirseif91]

I do the same thing and I try both versions of windows 10 and windows 11 but the problem is always the same: this tool only supports the OS that ASUS provides.

[Falcon_ASUS]

@sirseif91 
if the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

[sirseif91]

I am from Algeria
I was informed that there is no service center in Algeria.