ZenBook Pro Duo UX581GV. Official support for Windows 10 20H2.

[bohushvitali]

System: UX581GV_19H2
Battery or AC: Both
Model: ZenBook Pro Duo UX581GV
Frequency of occurrence: frequent freezes
Reset OS: Yes. Roughly two time a month. No correlation with installed software found.
Screenshot or video: youtube.com/playlist?list=PLChcXj5lTvV_R7jAvodFAXEkYl9LvQNG8
========================
Detailed description：
Currently when accepting Feature update version 20H2 in windows update center it is not fully installed and rolls back to 19H2
Please provide estimated dates when this model will be shipped to customers with newest tested windows version.
The main reason for asking is frequent freezes on 19H2
I would like to sent it to RMA for the second time to get full reset with newest windows flashed as recovery image. When sending the first time (six month ago) RMA wasn't able to found any issues however freezes still occurring randomly on a system without any third party software installed.

Thanks in advance.

[bohushvitali]

After I reverted to auto-select


in a couple of seconds laptop suddenly got another freeze

[cfatihb]

I've tried at least ten times. The update hangs at 48 percent. then reverts to the old version. Help me.
My Notebook
ASUSTeK COMPUTER INC. ZenBook Pro Duo UX581GV_UX581GV

[cfatihb]

I send to video

[RAJU_MSC_MATHEM]

cfatihb

https://us.v-cdn.net/6031231/uploads/38V7WMPHXT2J/vid-20210130-191746-trim.mp4

I send to video

View post

just I seen the video, in windows os bsod is getting with error Kernel mode heap corruption.

if we fix that error , windows update might get install.

see the following ideas from below site.
https://appuals.com/how-to-fix-kernel-mode-heap-corruption-error/

[Liviu]

bohushvitali

After I reverted to auto-select

in a couple of seconds laptop suddenly got another freeze

https://us.v-cdn.net/6031231/uploads/M0O1DJO03J56/9b24425d-523e-430a-810f-8b0389826cb4.mp4

View post

That is strange. My laptop has that option by default and didn't experience any freeze for over a year since I have it. Send it to service.