System: Windows 10
Battery or AC: Battery
Description: BSOD on start when cold
Model: UX410UF
Frequency of Occurrence: Always
Reset OS: Yes
Last edited by pakevic on 2019/2/3 13:49
The ZenBook UX410 goes to blue screen on cold start, restarts couple of times and then works ok. This behaviour is more often when laptop is left in a room slightly colder than 20 Celsius, and when after a couple of tries temps rise above 24-5 it works. Below link shows that.
There are other videos, and I explained the issue to the salesman but couldn't get a refund or another working laptop. I bought it two months ago and now I am without a main tool for my programming job.
First time the store sent it to repair shop so they could identify the malfunction and store could replace it for a new one. But laptop comes from the repair with a note that bios is now updated, laptop is tested and fully functional.
I went to the store to get it, the sales person turns it on and there was the BSOD again. The problem persisted even after the 'intervention'.
I requested a new laptop but store sent it again to the repair shop for diagnostics because these are the rules, they said.
Again I got a response that everything is tested and laptop is working.
I spent around 1200 euros for this model, expecting that I would have no problems. This is causing a great stress because I can't work and the laptop I bought is not reliable.
Am I just at the mercy of XLS.doo (ComTrade shop Belgrade) and repair service System One?
