Wireless card interfering with my audio
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05-07-2020
09:09 AM
- last edited on
01-16-2024
01:16 AM
by
ZenBot
System: Zenbook
Battery or AC:
Model: ux390UA
Frequency of occurrence: All the time / network traffic
Reset OS: Win10
Screenshot or video:
========================
Detailed description:Wireless card interefers with Audio Jack output
Battery or AC:
Model: ux390UA
Frequency of occurrence: All the time / network traffic
Reset OS: Win10
Screenshot or video:
========================
Detailed description:Wireless card interefers with Audio Jack output
7 REPLIES 7
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05-07-2020 09:14 AM
I've been eliminating most probabilities.
1- Bluetooth has no issues
2- No static if wireless card disabled
3- No static if usb wireless card is used through usb port
4- Earphones and speakers both have that annoying scratchy sound as soon as there's network traffic with 3.5 jack
Anybody has that issue and have you fixed it / replaced parts?
1- Bluetooth has no issues
2- No static if wireless card disabled
3- No static if usb wireless card is used through usb port
4- Earphones and speakers both have that annoying scratchy sound as soon as there's network traffic with 3.5 jack
Anybody has that issue and have you fixed it / replaced parts?
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05-11-2020 12:57 AM
Hello mr_dean,
Please kindly check if your BIOS, Windows, Audio driver and Wireless driver are up to date, and let me know the version.
Also, may you record a video of this issue?
And what do you mean by "there's network traffic with 3.5 jack"?
Thank you.
Please kindly check if your BIOS, Windows, Audio driver and Wireless driver are up to date, and let me know the version.
Also, may you record a video of this issue?
And what do you mean by "there's network traffic with 3.5 jack"?
Thank you.
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05-11-2020 10:09 AM
All up to date with latest firmware / drivers.
Sounds like those old wired phones with static.
Download/upload of anything will cause this to happen. So anything plugged in the headphone jack while internal wireless network card working will cause it. Disabling sound card will not work.
Sound is perfect otherwise. ( Blutooth, internal speakers )
Sounds like those old wired phones with static.
Download/upload of anything will cause this to happen. So anything plugged in the headphone jack while internal wireless network card working will cause it. Disabling sound card will not work.
Sound is perfect otherwise. ( Blutooth, internal speakers )
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05-12-2020 12:05 AM
Hello mr_dean,
I see,
so under the same circumstance, when there is larger flow of internet, downloading or uploading,
only headphone would have issue, right? even using wifi and blue booth at the same time is fine?
May you try to connect to Ethernet LAN? or try another headphone?
I will try to test it and report this issue.
If you may provide a noise record, would be really helpful.
Thank you.
I see,
so under the same circumstance, when there is larger flow of internet, downloading or uploading,
only headphone would have issue, right? even using wifi and blue booth at the same time is fine?
May you try to connect to Ethernet LAN? or try another headphone?
I will try to test it and report this issue.
If you may provide a noise record, would be really helpful.
Thank you.
