Windows hello can not open cameras on my ZenBook UX433F

[johnwnz]

When I look in device manager I see 2 cameras are installed, both named USB2.0 HD IR UVC WebCam and both showing the same Location of 0000.0014.0000.005.000.000.000.000.000
I have uninstalled both cameras and the system keeps reinstalling both of them back. I have checked I have the current drivers installed.
Is the fact I have 2 of them installed the reason that Windows Hello can not open them when I try to login using facial recognition?
Any ideas on how to resolve this issue gratefully accepted

[johnwnz]

Just noticed that when looking at events in webcam properties one cameras events say:
Device USB\VID_13D3&PID_56CB&MI_02\6&c7efbb4&0&0002 requires further installation.
and the other webcam properties events say:
Device USB\VID_13D3&PID_56CB&MI_00\6&c7efbb4&0&0000 requires further installation.
Help please...

[Falcon_ASUS]

johnwnz

When I look in device manager I see 2 cameras are installed, both named USB2.0 HD IR UVC WebCam and both showing the same Location of 0000.0014.0000.005.000.000.000.000.000

I have uninstalled both cameras and the system keeps reinstalling both of them back. I have checked I have the current drivers installed.

Is the fact I have 2 of them installed the reason that Windows Hello can not open them when I try to login using facial recognition?

Any ideas on how to resolve this issue gratefully accepted

Windows hello can not open cameras on my ZenBook UX433F

@johnwnz
Could you please tell me the model name of laptop you are using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalAlso, I have sent you a message.
Please provide your laptop serial number via the PM, so that I can confirm the specifications of this laptop.
Thank you.

[johnwnz]

ZenBook UX433FA_UX433FA

[Falcon_ASUS]

johnwnz

ZenBook UX433FA_UX433FA

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@johnwnz
Your laptop model is UX433FA.
Please refer to the following FAQ for troubleshooting.
[Notebook/Desktop/AIO] Troubleshooting - How to fix Camera problem | Official Support | ASUSSorry for any inconvenience it may be caused.