Windows hello can not open cameras on my ZenBook UX433F

johnwnz

When I look in device manager I see 2 cameras are installed, both named USB2.0 HD IR UVC WebCam and both showing the same Location of 0000.0014.0000.005.000.000.000.000.000

I have uninstalled both cameras and the system keeps reinstalling both of them back. I have checked I have the current drivers installed.

Is the fact I have 2 of them installed the reason that Windows Hello can not open them when I try to login using facial recognition?

Any ideas on how to resolve this issue gratefully accepted

johnwnz

Just noticed that when looking at events in webcam properties one cameras events say:

Device USB\VID_13D3&PID_56CB&MI_02\6&c7efbb4&0&0002 requires further installation.

and the other webcam properties events say:

Device USB\VID_13D3&PID_56CB&MI_00\6&c7efbb4&0&0000 requires further installation.

Help please...

Falcon_ASUS

https://zentalk.asus.com/en/discussion/62619/windows-hello-can-not-open-cameras-on-my-zenbook-ux433f

@johnwnz

Could you please tell me the model name of laptop you are using?

https://www.asus.com/support/FAQ/1030673/

Also, I have sent you a message.

Please provide your laptop serial number via the PM, so that I can confirm the specifications of this laptop.

Thank you.

johnwnz

ZenBook UX433FA_UX433FA

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/221966#Comment_221966

@johnwnz

Your laptop model is UX433FA.

Please refer to the following FAQ for troubleshooting.

https://www.asus.com/me-en/support/FAQ/109836

Sorry for any inconvenience it may be caused.