Reset OS: Yes
Battery or AC: Both
System: See the attached picture of a screenshot for MyAsus app (Never done a full reset. it uses the original OS, I just did reinstalled Windows using the in-house Windows reset options).
Frequency of occurrence: Always
Model: UX581GV.309
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I own this laptop for more than 2 years. Updated the BIOS every time a new version appeared, and I'm up to date with the drivers using the MyAsus app to download and install them.
The problem is the following, when watching videos on my browser, like YouTube, sometimes I get lag or there are artefacts on the video itself. Not on the screen, but only on the video box of YouTube. The artefacts are green lines that cross the video box. If I refresh the page, sometimes they disappear sometimes they not and require restart the browser or restart the laptop. I wasn't inspired to take a screenshot of the issue, but I will update this post once it happens again.
Going back to the lag problem. It is quite annoying for a laptop that cost more than 3000 Euro. Basically, the audio is not in sync with the video. The audio is OK, is natural, but the video has short lags that happens from about 5 to 5 seconds or so. Basically, the video and audio are in sync for few seconds, then the video lags for a second, then it moves fast to get again in sync with the audio, then it stays in sync for few seconds and then it keeps repeating. Sometimes it goes away if I restart the browser, sometimes it doesn't.
When this happens, sometimes the ScreenExpert app (the app on the bottom screen) reboots. For a laptop with an RTX on it, playing YouTube video shouldn't be an issue. I have tried to disable hardware acceleration in the browser to see if it has any effect and it gets as worse at it can get. Everything is choppy.
The internet connection is excellent, so the lag isn't from bad internet connection.
