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UX562 touchpad freezes frequently

mik_gorisek
Star I
System:
Battery or AC:
Description:
Model:
Frequency of Occurrence:
Reset OS:

My 1 week old laptop touchpad is freezing 5-30sec up to 10 times per hour and it's eating my productivity, I hope someone will manage to help me out, other ways I'll have to return my UX562 zenbook 15, it's awesome and all, but super frustrating to deal with this problem. I already updated drivers, if someone can help me out, I would much appreciate it!
2 REPLIES 2

RAJU_MSC_MATHEM
Zen Master I
INTALL the correct touchpad driver , also disable and reenable touchpad in BIOS. I have touchpad driver 11.0.34

Blake_ASUS
Community Legend II
Hello mik.gorisek, Sorry that my previous reply disappeared. May I know how is the issue now? Did you return it or the problem had been solved? Thank you very much.