- System: Windows 10
- Battery or AC: AC
- Model: UX325JA.309
- Frequency of occurrence: Always
- Reset OS: Yes
- Screenshot or video:
I inadvertently installed this PD firmware update (dlcdnets.asus.com/pub/ASUS/nb/UX425EA/PD_FWUpdater.exe) on my UX325JA after finding it on the support site and mistaking it with this model:
Zenbook 13 UX325 (11th Gen Intel)｜Laptops For Home｜ASUS Global
Now my battery is not working at all. Zenbook only works plugged in, battery shows constant charge of 26%. I want to revert back to the original PD firmware for UX325JA but I cannot find it on the support site for my actual model:
Zenbook 13 UX325｜Laptops For Home｜ASUS Global
I tried numerous things to resolve this, using default bios, resetting os etc, but it seems I need the original firmware to resolve this. Please help. I see I am not the first person to experience this:
UX425JA Power Delivery Firmware — ZenTalk (asus.com)
It is unacceptable that ASUS provides software firmware updates that do not check for model compatibility. Now I have a useless laptop after one year since buying.
UX325JA wrong PD firmware installed, battery not working
method 1 did not work. I only see "Microsoft ACPI-Compliant Control Method Battery", I do not see the second one which I think should be "Microsoft AC Adapter"
method2 did not work either. I tried doing a clean install of windows 10, to wipe all those files but still battery not charging, and zenbook only works plugged in.
How do i contact asus service out of warranty? I will still try to unplug battery and plug back in. All I need is the original firmware I think.