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Touchpad issue on my ASUS ZenBook Flip 14 UM462DA

Star I
System: Windows 10
Battery or AC: Battery
Description: Touchpad issue
Model: ASUS ZenBook Flip 14 UM462DA
Frequency of Occurrence: Always
Reset OS: Yes

I purchase this laptop two weeks ago. From the start there was problem with touchpad. Touchpad is unresponsive and skips alot which was very frustrating. I tried installing all the drivers, new ones, old ones but nothing helped. I contacted ASUS customer service and they also suggested all this things but in the end they told me to send laptop to the service. So I took my laptop and hand it over to the store where i bought it. Four days passed and they call me to tell me that they sent my laptop to the service centar and they couldn't repair the problem so I got new laptop - same model as the old one (ASUS ZenBook Flip 14 UM462DA). Yea, same story with this one. I am very dissapointed because this is second laptop with this problem. I have all the newest drivers installed and the problem is still here. If anybody have some solution please help me. Thanks

alfredovogel posted on 2020/3/4 22:49 Hi, this issue is not solved but I am running with Asus driver and Asus gestures app and a ...
I was going to bring it to the service center but after reading this thread I was discouraged because there was no solution. I hope Asus can be held responsible

Star II
Last edited by junaidmahmood12345 on 2020/3/15 11:43 I sent my UM431DA which has touchpad problems to service centre, the problems are still there.

Star I
Hi, i have the same exact problems and nothing fixed this issue so far. How can it be possible that a Laptop for nearly 1000€ have a non working Touchpad...?:@ If there won`t be a fix nearly this was my last asus device..

Star I
I had the same issue with my laptop. The precision touchpad driver was out of the box. I uninstalled the device and chose to delete the existing driver. On rebooting the OS plug and play installed the device using and now the issue has gone away. Looks like a bug with the latter driver. I have the number pad type touch pad.