Showing results for 
Search instead for 
Did you mean: 

Touchpad issue on my ASUS ZenBook Flip 14 UM462DA

Star I
System: Windows 10
Battery or AC: Battery
Description: Touchpad issue
Model: ASUS ZenBook Flip 14 UM462DA
Frequency of Occurrence: Always
Reset OS: Yes

I purchase this laptop two weeks ago. From the start there was problem with touchpad. Touchpad is unresponsive and skips alot which was very frustrating. I tried installing all the drivers, new ones, old ones but nothing helped. I contacted ASUS customer service and they also suggested all this things but in the end they told me to send laptop to the service. So I took my laptop and hand it over to the store where i bought it. Four days passed and they call me to tell me that they sent my laptop to the service centar and they couldn't repair the problem so I got new laptop - same model as the old one (ASUS ZenBook Flip 14 UM462DA). Yea, same story with this one. I am very dissapointed because this is second laptop with this problem. I have all the newest drivers installed and the problem is still here. If anybody have some solution please help me. Thanks

Zen Master I
same issues are happened in safe mode also. send pm

Star I
Same issue. Just now trying it out for the first time and mouse is flying all over the place. Completely unusable! First thing i tried was updating to latest drivers and rebooted computer, did not help. Tried changing som sensitivity settings - did not help. This is really a very, very poor first impression Asus. Please fix this ASAP as it is clearly some kind of bigger issue.

Star I
I am having the same issue. Any progress on this from Asus side in the past month?

Zen Master I
mbak565 posted on 2019/10/30 13:08 I am having the same issue. Any progress on this from Asus side in the past month?
i am using driver , no issues at all with different laptop