Touchpad issue on my ASUS ZenBook Flip 14 UM462DA
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09-14-2019 08:01 AM
System: Windows 10
Battery or AC: Battery
Description: Touchpad issue
Model: ASUS ZenBook Flip 14 UM462DA
Frequency of Occurrence: Always
Reset OS: Yes
Battery or AC: Battery
Description: Touchpad issue
Model: ASUS ZenBook Flip 14 UM462DA
Frequency of Occurrence: Always
Reset OS: Yes
I purchase this laptop two weeks ago. From the start there was problem with touchpad. Touchpad is unresponsive and skips alot which was very frustrating. I tried installing all the drivers, new ones, old ones but nothing helped. I contacted ASUS customer service and they also suggested all this things but in the end they told me to send laptop to the service. So I took my laptop and hand it over to the store where i bought it. Four days passed and they call me to tell me that they sent my laptop to the service centar and they couldn't repair the problem so I got new laptop - same model as the old one (ASUS ZenBook Flip 14 UM462DA). Yea, same story with this one. I am very dissapointed because this is second laptop with this problem. I have all the newest drivers installed and the problem is still here. If anybody have some solution please help me. Thanks |
57 REPLIES 57
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11-13-2019 05:01 AM
RAJU2529 posted on 2019/10/30 04:12 i am using driver 12.0.0.24 , no issues at all with different laptopJust got a replacement laptop, same version as the first. This one has the same problem with the trackpad not working. It's actually a bit worse because the new light-up number pad feature does not work either (not that I care so much about that). Trackpad is unusable when the computer is under load. I guess i will get a 3rd one....

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11-13-2019 05:45 AM
mbak565 posted on 2019/11/13 18:31 Just got a replacement laptop, same version as the first. This one has the same problem with the t ...Sorry, then I dont have any ideas.
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11-14-2019 06:37 PM
I also have this issued :(
My new Asus Zenbook UM462DA error in Touchpad.
not accurate and some time flying.
Is it because many dust fall in my touchpad?
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11-18-2019 10:21 PM
Dear all,
May I know your touchpad driver version?
The latest one is ASUS Precision Touchpad V12.0.0.24
Please kindly update it if you haven't.
https://www.asus.com/2-in-1-PCs/ASUS-ZenBook-Flip-14-UM462DA/HelpDesk_Download/
Thank you.
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11-20-2019 08:05 AM
I am facing the exact same issue as well on my brand new UM462DA, had it replace with another unit, still experiencing the same problem with the touchpad. Hoping there's a solution to this issue real soon, it's really frustrating to have two brand new Zenbooks and not being able to use the touchpad properly.
