Touchpad and NVMe not working

[kawishika]

When I attended to install clean windows 10 or 11 my laptop touch pad not working and NVMe drive doesn't show up to select to install windows. My laptop is ZenBook 14 UX425EA
Someone tell me what's going on with my laptop

[MotoWiZ]

Hi @kawishika
Just follow this tutorial from Asus
[Notebook] Troubleshooting - How to fix the problem that cannot find drives when installing Windows ...

[kawishika]

@MotoWiZ that's working for NVMe drive thanks 👍. Touchpad still not working in installation setup but it works on Windows 10/11 or any support version. How do I fix this issue ?

[MotoWiZ]

Hi @kawishika
I don't remmeber if I had that problem, but if I did I think I've used keyboard tab to navigate.
Perhaps @Falcon_ASUS can assist you further in finding a solution for touchpad still not working during initial phase installation setup of Windows 10/11.

[Falcon_ASUS]

kawishika

@MotoWiZ that's working for NVMe drive thanks 👍. Touchpad still not working in installation setup but it works on Windows 10/11 or any support version. How do I fix this issue ?

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@kawishika
Please uninstall the Touchpad driver. After that, please install the chipset driver first, and then install the Touchpad driver again. Thank you.