The UX581GV number pad doesn't work after windows update

[saif1]

System: Windows 11 (version 21H2, build 22000.527)
Model: UX581GV
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Detailed description: After several updates in Windows 11, my UX581GV pad doesn't work anymore, either as a touchpad or a number pad. The backlight also won't turn on now.
I have tried uninstalling the "ASUS Precision Touchpad" and "ASUS Number pad" drivers, then reinstalling the "ASUS NumberPad Driver" (PrecisionTouchPadNumberPad_DCH_ASUS_Z_V12.0.0.39_23878.exe) but this doesn't work.
Can anyone help me?

[Falcon_ASUS]

saif1

@Falcon_ASUS This is what I came up with.

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@saif1
Okay, can I know if your laptop BIOS version has been updated to 308?

[saif1]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/206409#Comment_206409

@saif1

Okay, can I know if your laptop BIOS version has been updated to 308?

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@Falcon_ASUS Yes, it is

[Falcon_ASUS]

saif1

https://zentalk.asus.com/en/discussion/comment/206575#Comment_206575

@Falcon_ASUS Yes, it is

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@saif1
I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[Falcon_ASUS]

saif1

https://zentalk.asus.com/en/discussion/comment/206575#Comment_206575

@Falcon_ASUS Yes, it is

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@saif1
Since we cannot reproduce the same situation, we would recommend you to remove the touchpad driver completely and install the new version of the driver for testing. (I have sent you a message, please check.) After the driver is installed, please reboot the laptop. Thank you.

[saif1]

@Falcon_ASUS
I appreciate your help, but I had already given up before you came up with it.
I'd decided it was time to go on. I've reinstalled Windows 10 on my laptop and then switched to Windows 11 on it. This method worked, but I had to reinstall other apps as a result.