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Some keys not working on a Zenbook

Greenlion66
Star I

Hi

The following keys are no longer responsive on my Zenbook keyboard W R Y U O ;  and Delete. I've tried all of the online remedies as suggested by ASUS but no joy there either. Any suggestions please?

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Greenlion66 
I would recommend trying an external keyboard to test. If the external keyboard works fine, it indicates that the laptop's built-in keyboard is malfunctioning.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.