Last edited by TimShep on 2020/2/12 00:25
Try the following, but be aware that ASUS are forcing you to move to Screen Pad 2 which has a no reverse action and much of the functionality of the Screen Pad is removed if you are in a location, such as the UK, where the new AppDeals app for the ScreenPad is not available and therefore you will be unable to use any of the new new (or old) ScreenPad apps as you will not be able to install them. You can try to contact support at
servicecenter_emea@asus.com and they might eventually realise that they have forgotten to get UK working;
In order to fix this issue, I suggest starting with installing the latest ATK Package, by downloading the .zip from the link below, extracting (right-click > Extract All) and running Setup:
https://dlcdnets.asus.com/pub/ASUS/nb/Apps_for_Win10/Keyboard_Hotkeys/ASUS_Keyboard_Hotkeys_Driver_W... Restart your computer where applicable.
Afterwards, download, extract and run the latest Chipset drivers, so any new updates can be applied. You need to again extract and run Setup:
https://dlcdnets.asus.com/pub/ASUS/nb/DriversForWin10/Chipset/Chipset_Intel_DCH_Whiskeylake_Win10_64... Restart your computer where applicable.
Next is to install the DisplayDriver for the Touchpad. Download, extract and install:
https://dlcdnets.asus.com/pub/ASUS/nb/DriversForWin10/IDD/ScreenPad_Display_W10_64_VER100002.zip?_ga... Once extracted, open the "11538" folder, right-click on "Install_ScreenpadDisplay.bat" and run as Administrator. Wait for the setup to finish and restart your computer.
Please see if the issue has been resolved. If not, kindly email me back, so I can forward this to our technical department. Thank you very much in advance.