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Scanning flickering lines on display of an out of the box Zenbook

tylerknight99
Star I
System:
OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)
Graphics: Intel Iris Plus G7 Integrated Graphics, Driver Version 27.20.100.9268
Battery or AC:
Battery Laptop
Model:
System Model ZenBook UX393JA_UX393JA
Frequency of occurrence:
Depends on task; multiple times hourly under normal use
Reset OS:
Behavior present out of the box, after a fresh setup under the most up to date drivers and OS
Screenshot or video:
Video flicker
Chrome flicker
Cookies flicker
image.png
MyAsus does not detect a problem
image.png

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Detailed description:
I got a new ASUS Zenbook, and after going through the setup updates and whatnot I noticed flickering lines on the screen during normal use. The screen is otherwise functional so I believe it is a software or driver issue. There is no observable damage to the screen. The flickering behavior seems to occur in applications that are rendering or animating things. For example, when playing a 4K video, the staticky flickers will scan across the width of the screen at brief and random intervals. I observed this behavior in both Chrome and Edge. Or when opening a new tab in Chrome, the autocomplete suggestions box had this flicker persistently present at the base. Check the attached videos for a demonstration. I've also seen it occur while scrolling through a webpage, and sometimes while the screen is static. Drivers and OS are at their most up to date. What are your theories on what could be causing this?
Edit: I have more videos, after an accept cookies modal reliably caused flickering in Chrome but not in Edge. The flickering disappeared when the dialog was dismissed. When chrome was relaunched without hardware acceleration, the flickering did not occur. Changing the refresh rate from 60hz to 48hz caused the flickering to become more violent.
1 REPLY 1

Blake_ASUS
Community Legend II
Hi there,
May you enter Chrome Setting>System> Disable "Use hardware acceleration when available'
and see if it gets better?
Thank you.